Create a Customer Support Knowledge Base

Workflow steps

Follow this structured process

Complete each step in order. Review important facts, decisions, and generated outputs before moving to the next stage.

1. 1

   Step 1

   Collect common support requests, product issues, and customer questions.

2. 2

   Step 2

   Group topics by user goal, product area, and urgency.

3. 3

   Step 3

   Write clear articles with steps, examples, and escalation guidance.

4. 4

   Step 4

   Validate accuracy and establish ownership and review schedules.